Troubleshooting billing issues

Fixing non-working payment details

Use of ClickHouse Cloud requires an active, working credit card. For 30 days after trial expiration or after your last successful payment, your services will continue to run. However, if we are unable to charge a valid credit card, cloud console functionality for your org will be restricted, including scaling (up to 120 GiB per replica) and starting of your services if stopped.

If a valid credit card is not added 30 days after trial expiration or your last successful payment, your data will be deleted.

If you are experiencing issues with your payment details or are unable to add a credit card, please contact our support team.